Returns & Exchanges

At VOGRACE, we strive for perfection in every custom creation, but if your order arrives damaged or incorrect, we are here to make it right. You may request a return or exchange within 30 days of delivery for any manufacturing defects or shipping errors.

Return Process

• 1.
  Contact Support

  Email our customer service team with your order number and clear photos of the items you received to initiate the claim.

• 2.
  Review Process

  Our quality assurance team will review your photos and order details within 2-3 business days to confirm the eligibility of your return.

• 3.
  Return Shipment

  Once approved, follow the provided instructions to securely pack and ship the items back to our warehouse facility.

• 4.
  Refund or Replacement

  After we receive and inspect the returned goods, we will issue a full refund to your original payment method or ship out a replacement order at no extra cost.