Frequently Asked Questions
Everything you need to know about ordering your custom creations.
What is the typical production time for custom orders?
Most custom products, including acrylic charms and stickers, take approximately 5-10 business days to manufacture before shipping. Production times may vary during peak holiday seasons.
Do you offer international shipping?
Yes, we ship worldwide. Shipping costs and delivery times depend on the destination country and the weight of the package. You can calculate shipping at checkout.
What file formats do you accept for custom designs?
We recommend uploading high-resolution files in PSD, PNG, PDF, or AI formats. For the best results, ensure your design is at least 300 DPI and uses the CMYK color mode.
Can I request a sample before placing a bulk order?
We do not offer free samples, but you can place a small order with a minimum quantity of one for most items to test the quality before committing to a larger batch.
What is your return policy for custom products?
Since custom items are manufactured to your specific design, we do not accept returns unless the product arrives damaged or has a clear manufacturing defect.
How do I track my order status?
Once your order has been shipped, you will receive an email notification containing a tracking number and a link to the carrier's website to monitor your delivery.